1. Products

1.1 All products as depicted on this Website (as may be varied from time to time) are available to the UK only, unless otherwise stated. Certain product ranges are available in selected delivery areas only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 Some flower and plant products may be harmful or poisonous. By placing an order you accept full responsibility for the products and any impact they may have. If you require further information before submitting an order please visit contact us at Hello@silkandwild.co.uk prior to placing an order.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible we may contact you to agree a suitable substitution.

1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

1.7 Products will be delivered on the delivery date service selected unless delivery is not possible on the selected day, in which case we will endeavour to deliver your product the day before the selected date.

1.8 Selected products are not available for same day delivery or other delivery services.

2. Services

For weddings please refer to your contract terms and conditions.

2.1 Any bespoke services will be agreed with you prior to placing your order and once confirmed with verbally or in writing the service and associated products will be payable in full.

2.2 Workshop tickets are non-refundable and in any event that you are unable to attend the workshop we will endeavour to find you a suitable alternative workshop or provide you with a DIY kit for collection if available.

2.3 In the case of any force majeure event beyond our control that prevents any service or workshop from going ahead we will endeavour to provide a suitable alternative service or workshop. By purchasing any service or workshop you agree that no refund will be issued in the circumstance of cancellation or postponement due to a force majeure event.

2.4 By purchasing workshop tickets you agree to not bring any alcohol on site without obtain permission from the workshop host. Anyone who is found to have brought alcohol on site will be asked to leave the workshop and no refund will be given under these circumstances.

2.5 If you have any special requirements relating to our workshops e.g. additional places required for care givers or children, please contact us prior to purchasing your tickets so that we can help. Please note some venues do not allow children at the workshops, and we do not allow spectators.